Frequently Asked Questions

The delivery depends on the sellers availability and how long it takes the seller to deliver to our warehouse in the UK.

Air Freight – Approximately 06-12 days from the UK warehouse to your delivery address.
Sea Freight – Approximately 03-05 weeks from the UK warehouse to your delivery address.

Simply visit our website Silon.lk and paste the link that you wish to purchase from the UK. We will get back to you with the quotation.

Free delivery within Colombo city limits (col 1-15). Minor courier charge for delivery outside Colombo depending on the location.
We are in the process of arranging a collection point in the future.

  • Online payments can be made in our website through debit/credit card (payments are EXTREMELY safe as it is made through the Sampath Bank Secure Payment Gateway).
  • Bank Deposits.

The return will only be applicable if there is mismatch between the original link submitted by the customer and the item that was delivered.

As we are an intermediary, we only extend the seller’s warranty cover. Any expenses incurred as part of the warranty will have to be borne by the customer.

After the order is confirmed, you can opt to cancel the order within 02 working days and the refund will be made to your bank account. No refund on orders that exceed 02 workings days upon confirmation.